Refund policy

RETURN AND REFUND POLICY

Indulgence Coffee & Tea is dedicated to providing you with the best goods possible.

Damages or Product Issues

Please inspect your order upon receiving them and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

If you are dissatisfied or if there is a problem with your order, contact us within 7 days of receipt of your order. We will then investigate the issue and remedy the situation.

Change of Mind?

We roast all of our coffee to order to ensure freshness for delivery of your purchase. For all coffee items, we cannot accept returned goods due to their perishable nature. For eligible returns of other food items, only unopened packs in undamaged and a resalable condition will be accepted for a refund. We are unable to give refund of the delivery fee.

The costs of returning the products to us will be your responsibility. We recommend that your carrier provides you with ‘proof of delivery’ as we cannot be held responsible for lost or damages in transit.

To start a return, please contact us at info@indulgencecoffee.co.uk within 7 days of receipt of your order. Item sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.